Thank you for accessing BVC-Groupe Cyberjustice Inc’s (Groupe Cyberjustice) online dispute resolution platform (PARLe) and/or website and for reading this privacy policy (the Policy). 

 

By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to the processing of your personal data and information in accordance with it. 

 

This Privacy Policy consists of the following: 

 

1. Purpose of this privacy policy, 

2. Effective Date, 

3. How consent is obtained, 

4. Purposes of data collection, 

5. Personal information collected, 

6. Purposes of data processing, 

7. Processes of treatment used, 

8. Modalities of access and control of personal information, 

9. Sharing personal information with third parties, 

10. Use of cookies and similar technologies, 

11. Retention of Personal Information. 

 

 

 1. Purpose of this privacy policy

 

 Privacy and the protection of personal information is important to us, and this Policy is designed to protect your personal information in accordance with applicable laws. To ensure this protection, Groupe Cyberjustice will only collect, process, and share personally identifiable information with the consent of the concerned individual, unless permitted or required by law, in which case such consent will not be required. The purpose of the Policy is to inform users of why and how Groupe Cyberjustice, or anyone acting on its behalf, will collect and use their personal information. It is intended to be in plain language to ensure informed consent by users. For the purposes of this Policy, "personal information" means any information about an identifiable individual or information that can identify an individual. Wherever possible, we will anonymize, pseudonymize and/or aggregate such information so that it no longer identifies an individual. 

 

 2. Effective Date

 

 This Policy is effective as of September 21, 2022. 

 

 3. How consent is obtained 

 

We are committed to obtaining consent prior to collecting an individual's personal information. Consent may be express or implied and may be provided directly by the individual or their authorized representative. Our preference is to obtain express consent, whether orally, electronically or in writing. However, implied consent may be reasonably inferred from an individual's action or inaction. For example, providing a name and address to receive a publication or a name and telephone number to obtain an answer to a question is considered implied consent to the collection of information containing personal information. In determining the appropriate type of consent, we consider the sensitivity of the personal information involved, the purposes for which it is collected and the reasonable expectations of a similarly situated individual. If we want to use personal information for a new purpose, we will describe the intended use and ask for consent again. It may not always be possible, particularly in the context of a government request, to obtain consent to collect, use or disclose personal information. We will not disclose such information, other than in accordance with this Policy, except as required or permitted by law. 

 

 4. Purposes of data collection 

 

 Information is collected in accordance with the purposes and objectives set forth in this Privacy Policy. Below are some of the reasons we collect your personal information: 

- To provide products and services: We will collect and process the data and information necessary to fulfill our mission and contractual obligations. 

- To provide and improve these products and services: Data collected during your interactions with our services may be used to analyze and improve the operation of our products and services. 

- To develop new products and services and for AI: The data collected may be used for research and development purposes to offer new products and services to our users, including through advertising and marketing messages. In addition, collected and aggregated data may be processed by algorithms using artificial intelligence. 

- To provide personalized products and services: The collection and analysis of data generated by your interactions with our services allows us to develop and create products and services that are relevant to your expectations, including but not limited to providing efficient online dispute resolution. 

- To evaluate the performance of products and services: Data is collected in order to have information on the advantages but also the disadvantages of our products and services in order to evaluate them and to resolve issues, when necessary, in particular by means of surveys. This allows us to ensure the quality of our products and services in addition to promoting risk management. 

- To protect the privacy of our users: The data collected allows us to verify the identity and protect the privacy of individuals who communicate with us by telephone, electronically or otherwise. 

- To meet legal obligations: Data is collected to meet obligations under laws, regulations, or international treaties. 

 

 5. Personal information collected

 

Groupe Cyberjustice may collect Personal Information in various forms, but will only do so by lawful means and only for the necessary purposes disclosed to you, as described in this Policy, or as permitted or required by law. 

 

The personal information collected, and its sensitivity, may vary depending on the context of your interactions with Groupe Cyberjustice and it services. For this reason, it is our priority to inform you of the nature of the personal information we use. 

 

We protect all personal information collected. Among the personal information that may be collected and used, we pay particular attention to: 

 

Name and contact information. First and last name, email address, mailing address, telephone number and other similar information used to contact you. 

 

Credentials. Passwords, password hints and similar security information used to identify you and access your account. 

 

Demographic Information. Information about you such as your age, gender, country, and language of communication. 

 

Interactions. Data about your use of the websites, platforms, and tools of Groupe Cyberjustice. This is data that you provide in order to use the products. In other cases, such as error reports, this is data that we generate. 

 

Other examples of interaction data we collect include: 

 

● Data on sites visited and usage. For example: 

○ Account history. Data about the activities associated with your account. 

 

○ Problem resolution and help data. Data you provide when you contact Groupe Cyberjustice for assistance, including the products you use, and other information that helps us resolve your problem. 

 

● Content Consumption Data. Data about the multimedia content (e.g., television, video, music, audio, books, apps, and games) you access through our products. 

 

● Searches and orders. Search queries and commands you employ when using our website or services. 

 

● Text, input and handwritten input data. Text, input and handwritten input data and any related information. 

 

● Location data. Data, which may or may not be precise, about the location of your device. For example, location data may be collected from a device's IP address or from data in your account profile that indicates with less precision where you are located, such as the name of a city or a zip code. 

 

● Other Data. Other data provided when you use our website, including data from Google Analytics. 

 

 

6. Purposes of data processing :

 

Provide our products and services. We use data to operate our products and services, as well as to provide you with rich, interactive experiences. 

 

For example, we might process the information provided in forms through our services to enable an online dispute resolution process. 

 

Product and/or Service Improvement. We use data to improve our products, including adding new features or capabilities (error reporting, or using a platform online, etc.). 

 

Customization. Some products include customized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to tailor your experiences based on data we have about you, such as inferences we make about you and your use of the product, your activities, your interests, your location. 

 

 

Product and/or Service Development. We use data to develop new products. For example, we may use personal information that we anonymize or pseudonymize to better understand our customers' needs. 

 

Customer Support. We use data to diagnose and resolve problems with products and/or services, restore access to your personal account, provide other support and assistance services. 

 

To help secure and resolve problems. We use data to help secure and resolve problems with our products and services. This includes using data to help ensure the security of the services offered to our customers, detecting malware and malicious activity, resolving performance and compatibility issues to help customers get the most out of their experience, and informing them of updates to our products and services. This may include the use of automated systems to detect security issues. 

 

Security. We use data to protect the security of our products and customers. Our security features may include preventing malware from running and notifying users when malware is detected on their device. 

 

Advertising. Groupe Cyberjustice uses data collected through its interactions with you, some of our products and on third party websites to advertise our products and services, including on third party sites. We may sometimes use automated processes to make advertisements more relevant. 

 

Reporting and Business Operations. We use data to analyze our operations and improve decision-making. This allows us to make informed decisions and create reports on the performance of our business. 

 

Protection of rights and property. We use data to detect and prevent fraud, resolve disputes, enforce contracts and protect our property. We may use automated processes to detect and prevent activities that violate our rights and those of others. 

 

Legal Compliance. We process data to comply with the law. For example, we use the age of our customers to ensure that we meet our obligations to protect the privacy of children. We also process contact information and identifiers to help customers exercise their data protection rights. 

 

Research. We use data to conduct research, including for scientific purposes and in the public interest, where permitted by law. 

 

7. Processes of treatment used

 

Groupe Cyberjustice places the utmost importance on the security of your personal information and is committed to handling it in accordance with industry standards and norms, solely for the purposes for which it is collected as described in this policy or in a specific notice to that effect. Nevertheless, absolute protection of the information is impossible due to the inherent security limitations of Internet transmission. The information transmitted to us is therefore ultimately at the user's own risk. 

 

8. Modalities of access and control of personal information

 

Groupe Cyberjustice ensures that all personal information in its possession is as accurate, current and complete as necessary for the purposes for which it is to be used. You have the right to request access to your personal information for verification and to request a correction if your personal information is inaccurate. If you believe that your personal information is inaccurate or if you wish to access your personal information, you may make a request using the contact information provided at the end of this Policy. To the best of our ability, we will provide you with timely access to your personal information. However, for security purposes, we may need to verify your identity. In addition, there may be circumstances where we will not be able to provide you with access to your personal information. For example, where access may result in the disclosure of another individual's personal information and that individual refuses to consent to the disclosure or where legal restrictions apply. If such a situation arises, we will advise you of the reason why we cannot provide you with access to your personal information. If your request is for data that appears on third party web pages or platforms, please contact those third parties directly. 

 

 9. Sharing personal information with third parties

 

We do not share your personal information with companies, organizations, or individuals outside of Groupe Cyberjustice, except with our authorized vendors and partners who need access to the information for the purposes listed in this policy and within the limits of this policy, and in the following instances : 

● With your consent. 

 

● For storage on cloud servers, in which case personal information may transit through third-party jurisdictions. Note that we only retain the services of reputable companies with privacy policies. 

 

● For external processing purposes: We transfer personal information to other trusted companies or individuals who process it on our behalf, at our direction, in accordance with this Privacy Policy, with a level of data security at least equivalent to our own, and in compliance with any other appropriate security and privacy measures. In particular, we use Microsoft services such as Azure, Dataverse or PowerApps, in which case the data is processed in accordance with Microsoft’s privacy statement. 

 

● For legal reasons: we transfer personal information outside our company if access to it is necessary to comply with applicable laws and regulations. 

 

Groupe Cyberjustice will not sell or rent your personal information to any third party. 

 

 

10. Use of cookies and similar technologies

 

Groupe Cyberjustice may use cookies, web beacons, log files or other technologies to collect certain personal information about visitors to our websites, as well as about recipients of our newsletters, invitations and other communications. Cookies are pieces of information that are sent from the server to the browser during a website visit that uniquely identify the current connection. This data may include information such as your Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on the site, and any other statistics. 

 

The cookies used are used to retrieve search history related to the session, to facilitate the user's online browsing experience. It is important to know that, depending on the configuration chosen, activating the cookies option may allow other servers to install cookies on your system. You can set your browser to notify you of the presence of cookies, giving you the chance to decide whether or not to accept them. 

 

Please note that our website may contain links or references to third party sites. This policy no longer applies when you leave our website and Groupe Cyberjustice is not responsible for the collection or processing of personal information by these third parties or through these external sources. 

 

11. Retention of Personal Information

 

Groupe Cyberjustice retains the data collected for various periods of time, depending on the nature of the data and its usefulness in providing our products and services. During the retention period, Groupe Cyberjustice takes physical and technical measures to ensure the security of data containing personal information. The primary locations where personal information is stored are in cities where Groupe Cyberjustice maintains offices or facilities and in cities where Microsoft maintains servers containing data collected by Groupe Cyberjustice. Personal information may be maintained outside of the country in which you live, if a third party vendor or other entity to whom we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories in which the information is collected, used, disclosed or stored, and may be accessible to the governmental and law enforcement authorities of those countries or territories. Once the retention period has expired, the personal information is destroyed. Only statistics or reports containing de-identified and anonymized data may be retained for extended periods of time. 

 

Additional information

 

Changes to this Policy: 

 

We make changes to this Privacy Policy from time to time. Any diminution of your rights under this Privacy Policy will not be enforced without your express consent. We will always indicate when the last changes were made and provide you with access to archived versions for review. If the changes are material, we will post a prominent notice on our website (including, for certain services, via e-mail notification). 

 

 

Compliance Officer: 

 

If you have any questions, comments, or complaints about this policy, you may contact the person responsible for ensuring compliance with this privacy policy: 

Data Privacy 

BVC-Groupe Cyberjustice Inc. 

6767 rue Saint-Urbain 

Montreal QC H2S 3H2 

Canada Data Privacy email