PARLe
ODR
Reduce cases going to trial by up to 84 percent. Decrease the need for in-person hearings, streamline the dispute process and provide access and transparency along a proven 5 steps guided pathway with PARLe ODR solution.
A unified interface offering a 360-degree view to manage, track and report cases through their life-cycle thanks to Microsoft D365 Case Management.
PARLe offers public bodies, tribunal and courts a powerful resolution process based on 5 modular steps, promoting information, negotiation, and the automation of procedures using artificial intelligence.
The
Modular Process
Promoting Information
An online information system to guide users with specific information and resolution options based on the responses provided.
1 >
E-filing
Online filing of a case: Technological filing and submission of a new request.
2 >
Negotiation
The negotiation module gives users the opportunity to exchange settlement offers based on dynamic forms, messages, and online documents in an attempt to resolve the dispute.
3 >
Mediation
The mediation module allows for the assignment of a mediator or facilitator to the case to help users resolve the dispute.
4 >
Decision
The decision module allows a decision-maker to access the case in order to make a decision on the dispute.
5
Settlement rate on PARLe: 84%
User’s Satisfaction rate: 90%
Average time to settle: 20,4 days (Unlike 24 months before Quebec Small Claims court)
Case processing costs 12 times less than before the traditional Court
« PARLe is an easier way to assert your own rights. »
- Protégez-Vous, 2021
«This tool is part of the government's desire to promote better access to justice and amicable dispute resolution. The PARLe platform will continue to be deployed to better meet the needs of the population»
- Simon Jolin-Barrette, Quebec Minister of Justice and responsible for the Consumer Protection Office, Mai 2021
PARLe is aimed in particular at public bodies and the courts. Some of our customers include ...
Financial and Consumer Affairs Authority
